Delivery

1) Free Delivery

      Free delivery on orders above $100.

      Delivery is within 4 working days after payment is made and cleared.

       eg. a Friday order will be delivered by next Thursday.

             a Monday order will be delivered by Friday.

      The delivery time is 9 am - 10 pm ( Monday-Friday, excluding Public Holiday).  

 

 

2) Standard Delivery

      $6 per delivery on orders below $100.

      Delivery is within 4 working days after payment is made and cleared.

       eg. a Friday order will be delivered by next Thursday.

             a Monday order will be delivered by Friday.

      The delivery time is 9 am - 10 pm ( Monday- Friday, excluding Public Holiday).  

  • Undelivered parcels would be brought back to our main warehouse the next working day, and you may re-arrange for another delivery. There may be additional charges for the second delivery, so make sure somebody is at home during the delivery day.
  • There is a quota for each home delivery time-slot; it will be unavailable once the quota limit reached. We will make other arrangements with you instead.
  • We are unable to deliver to army camps, airport, Sentosa Island, Downtown East, Jurong Island, Tuas and other restricted or remote areas.
  • In the unfortunate event of the vehicle break down / weather delays leading to a fail delivery on our part, the delivery team will re-arrange the delivery to the next available delivery slot.

   

 

3) Home Delivery Plus

      For $30 one time fee, you are entitled to 12 deliveries within a year. No minimum purchase needed. If you order is above $100 per delivery, it will not be deducted from the 12 credits. 

      Delivery is within 4 days after payment is made and cleared.

      eg. a Monday order will be delivered by Friday.

            a Friday order will be delivered by next Thursday.

 

 

4) Collect from Ambassador

       $2 per delivery.

       Check the ambassador location available at https://provisionshop.com.sg/pages/ambassador-location

       Then select "Collect from Ambassador" at the check out page. We will email you to confirm your choice of the ambassador. 

       Please note your selected ambassador "opening hours". You can only collect from the ambassador within the time slot as stated.

       Delivery to Ambassador is within 7 days after payment is made and cleared.

       eg. a Monday order will be delivered by next Tuesday.

       We will inform you via email and/or SMS when your items are ready for collection.

 

 

5) Self Collect

       Available to self-collect at from the respective vendor from next working day onwards. Unless it is a Deal of the Week purchase, which will only be available on the date stated on the deal detail page itself.

       Opening hours and time depend on the individual vendor. 

       eg. Chap He Diam items can only be self-collect from 10am-7pm daily.